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Harvey Recovery – Helpful Resources

Andrews Kurth Kenyon has created this page as a repository for our friends and family in hopes that it will provide useful information in a time of need.

Click a category name to jump to that section.

Insurance Claims and Assistance
Food Assistance
Helpful Contact Information
Health Information
Storm Debris Collection
Consumer Protection
Volunteer
Donate
Help Your Loved Ones

Call 911 for Emergencies


The City of Houston Emergency Information Center has prepared information and resources to help the community’s storm recovery. Regular updates can be accessed at www.HoustonRecovers.org.

Additional County Resource Pages: Brazoria, Fort BendLibertyMontgomery

Report a Missing Child: National Center for Missing and Exploited Children's National Emergency Child Locator Center at 1.866.908.9570 or 1.877.908.9570.

Register Yourself Safe: Red Cross Safe and Well Section

Disaster Distress Helpline: If you’re experiencing emotional distress and need to talk to a crisis counselor, call the Disaster Distress Helpline at 1.800.985.5990 or text TalkWithUs to 66746.

Fatalities: The Harris County Institute of Forensic Sciences is maintaining a list of Hurricane Harvey-related deaths. Visit their website at ifs.harriscountytx.gov to check the list. To report the location of a body, call 911. Please do not attempt to move or disturb the body in any way.

Road Conditions: The Texas Department of Transportation's DriveTexas.org displays current road conditions on an interactive map. 

INSURANCE CLAIMS AND ASSISTANCE

FEMA:

National Storm Damage Center: Advice for Maximum Value to Insurance Claim.

Request Mucking Help: Crisis Clean Up or call 844-965-1386 (TX) / 800-451-1954 (LA)

Not Sure Where to Start? Check out this Post Flood Checklist.

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FOOD ASSISTANCE

List of Food Pantries and other Food Assistance: Contact the Houston Food Bank at www.houstonfoodbank.org/services/if-you-need-food, or call 832.369.9390.

Disaster Food Stamp Benefits: Contact the Disaster Supplemental Nutrition Assistance Program (DSNAP) at 1.877.541.7905.

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HELPFUL PHONE NUMBERS

FEMA Registration: 1.800.621.3362

City of Houston Help and Information:
Phone: 311 or 713.837.0311 | City TDD: 713.837.0215
Email: 311@houstontx.gov | Website: www.houstontx.gov/311/
Smartphone App – Available at App Store & Google Play

To request information about:

To report:

Houston Police Department (non-emergencies): 311 or 713.884.3131

Houston Fire Department: 311

United States Coast Guard:

Center Point Energy: 713.207.2222

Texas United Way: 211

National Emergency Child Locator Center: 1.866.908.9570

American Red Cross: 1.800.RED.CROSS

Disaster Distress Hotline: 1.800.985.5990

Harris County Flood Control District: 713.684.4000 or www.hcfcd.org

The Fort Bend County Office of Emergency Management: 281.342.6185 or http://fbcoem.org 

State Bar of Texas Legal Hotline: 1.800.504.7030

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HEALTH INFORMATION

The Houston Health Department urges people impacted by Harvey flooding to take steps to stay safe and healthy. Good hygiene and food safety are of utmost importance:

People who experienced flooding but are now able to enter their homes safely can begin cleaning and sanitizing their homes.

If rain or floodwaters got into your home, take steps to prevent mold growth. First, wash surfaces with soap and warm clean water to remove dirt and debris. Next, sanitize surfaces with household bleach. Clean it with a solution of 1 cup household liquid bleach per 5 gallons of water. Remember:

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Storm Debris Collection

Storm debris will be collected on an ongoing basis until further notice. Please place debris at the curb separated into the following piles:

Houston Neighborhood Depositories: Neighborhood depositories will be open 7 days a week from 10 am–7 pm until further notice.

No household garbage, electronics or household hazardous waste are accepted at the neighborhood depository locations. No pets are allowed on the premises.

Customers must provide the following at the Neighborhood Depository Locations*:

*Addresses and names on all presented documents must match and electronic records are NOT accepted. No proof of residency is required for recycling only.

Houston Garbage Collection Schedule: Normal collection services will resume on the schedule as follows:

Houston Recycling Collection: Curbside single stream recycling collection will be suspended until further notice. Customers may bring recyclables to neighborhood depository locations or the Westpark Recycling Center located at 5900 Westpark, Mon.–Sat., 8 am–5 pm. Closed Sept. 4 for Labor Day.

Houston Yard, Junk, and Tree Waste Collection: Yard, junk, and tree waste collections will be suspended until further notice due to the need of extra personnel for debris collection related to disaster recovery.

For more information, visit www.HoustonSolidWaste.org or call 311.

Click here to view a larger image.

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CONSUMER PROTECTION

Be cautious of the criminal element who are trying to feed on the misfortune of others.

Beware of Rumors, Misinformation, and Fraud: FEMA has created a dedicated website to address some of the most common themes. Remember, if it sounds too good to be true, it probably is. Visit FEMA's Rumor Control website to get the most accurate information from trusted sources.

How to protect yourself, or someone you care about, from disaster fraud: 

In Louisiana, disaster-related fraud information is available on the State Attorney General's Office website at www.agjefflandry.com or contact the National Center for Disaster Fraud's hotline at 1.866.720.5721.

Report Price Gouging, Suspected Contractor Scams and Other Types of Consumer Exploitation: Contact the Texas Attorney General at consumeremergency@oag.texas.gov or call 800.621.0508.

Verify Organizations Requesting Donations for Hurricane Harvey Relief: Visit either the Texas Voluntary Organizations Active in Disaster website for a list of vetted disaster relief organizations at txvoad.communityos.org/cms/node/104 or the National Voluntary Organizations Active in Disaster website at www.nvoad.org.

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VOLUNTEER

Register to Volunteer: Those looking to provide on-the-ground assistance in the disaster region are urged to be patient until after the storm passes, as the area cannot support additional people at this time. Register at www.nvoad.org, and you will be connected with local organizations when they are ready for more helping hands.

Legal Assistance: To sign up to volunteer, please follow these instructions:

Important Note: The Houston Mayor’s office has asked that all legal aid volunteers at shelters go through this sign-up process.

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DONATE

Hurricane Harvey Relief Fund: This fund was established by Sylvester Turner, Mayor of Houston. Visit www.ghcf.org to make a donation.

Click here for additional support organization options.

Text to Donate Money:

Help Houston Pets: Help displaced pets by donating to the Houston SPCA.

Give Blood: Due to the shutdown of many blood drives in Texas, donation centers across the U.S. are urging citizens to donate to their local banks to aid in medical relief for patients in the region. Contact your local donor center, or call 1.800.RED.CROSS (1.800.733.2767) for locations.

Provide Supplies and Food: Relief organizations are requesting monetary donations over physical goods at this time due to a lack of storage facilities in areas affected by the storm.

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HELP YOUR LOVED ONES

It is painful to go from being self-sufficient one day to suddenly not having a pair of shoes, and without a car to take you to buy new ones. Loved ones will be uncomfortable being in such a position. Do not simply ask "what can I do?" Try to anticipate a need and resolve it.

If you are going to help clean out their homes, here are a few items that are helpful to bring:

Suggested Questions to Ask:

Check in with your loved one a week or two later. They will be in need of a lot of help at the beginning. After a few weeks life goes back to normal for most, but flooded families are still trying to find a new normal and may still be in need of assistance.

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Additional resources can be found here: thespot4help.org/harvey-resources